Total Quality Management (TQM) describes a management approach to long-term success through customer satisfaction. The TQM certification, developed exclusively for the Management and Strategy Institute, is designed to give the student a strong understanding of TQM and how to apply it in a professional work environment. To successfully execute the TQM procedure, a business organization should focus more on some of the most necessary elements that make it work including ethics, training, trust, integrity, leadership, communication, teamwork, and recognition.
TQM is one of the dozens of certifications issued by TopCertifier, a global Certification Body. TQM may be used by companies from any of the major industries in Zambia, such as crude, petroleum, and electricity. We provide TQM certification services across all cities in Zambia, including Lusaka, Ndola, Chipata and Kafue.
TQM Certification has a direct impact on customer requirements, has a direct impact on the efficiency of the client's business, which means an improvement in the quality system processes. Adaptability to changing or emerging market conditions and to environmental and other government regulations. TQM leads to higher productivity, higher profits, enhanced market image, reduced costs and better cost management, improved customer focus and satisfaction.